Review Policy

🔍 Policy for collecting, moderating and distributing customer reviews

On the website www.royaumemontessori.fr , we place great importance on the transparency and authenticity of the opinions published by our customers. In accordance with regulations, here is the essential information on how we operate:

📆 Retention period and notice period

Customer reviews displayed on our site were collected between 2022 and 2025.
They are kept for a maximum period of 5 years from their publication.

✅ Review control procedure

All reviews posted on our site are subject to a manual and/or automated verification process before publication. This process aims to:

Ensure that the reviewer has actually placed an order or had a real experience with our service.
Avoid comments that are abusive, defamatory, hateful, or unrelated to the product.

🎯 Review ranking criteria

Reviews are displayed by default according to an internal algorithm taking into account:

From the date of publication (from the most recent to the oldest),
The presence of a photo , reviews with photos being highlighted as a priority,
And the overall rating awarded .

🎁 Possible counterpart

It may happen that certain opinions are filed in return:

Of a product offered or
A partial or total refund of the order .
In this case, the information is clearly indicated on the relevant notice.

🔧 Characteristics of moderation

Moderation is carried out within 72 working hours maximum.
Reviews are kept in their entirety, only comments that do not comply with our charter are deleted.
In the event of rejection, the author is notified by email with the possibility of resubmitting a compliant opinion.